NewVersion 8 of the Upstream Works platform
Totalix™An advanced CX solution live in minutes, not months.
Totalix — Best in class full CX solution that delivers for your Customers & Agents. Five editions deployed however you currently run.
Deployable from 1 December 2026 · 48 days until you can deploy · Explore Totalix →
AI experience layer
UWXPReasoning over routing, for the 40–60% of contacts you could avoid.
Agentic reasoning and decision intelligence on specialized small language models, with no training on your data. Runs natively inside Totalix™ or beside the platform you already have.
Knowledge & guidance
UW Knowledge & AssistOne governed knowledge platform for agents, employees and customers.
Real-time agent guidance, plus customer, employee and agent knowledge bases — authored once, served everywhere.
Author once, govern once, serve every surface
Analytics & reporting
UW InsightsEvery channel, agent and AI in one real-time view.
Unified, real-time and historical reporting across channels, agents and AI — so you can prove the failure demand is falling.
Across the whole platform family
Video & co-browse
AgentNowFor the issues that need to be seen, not described.
Video engagement and co-browsing for the issues that need to be seen, not described — fewer repeat calls and site visits.
Already in live customer use
01Your sector
Built for the sector you work in.
Six sectors, each with its own avoidable contact and its own fit. Pick yours, or see all six.
- Travel & HospitalityWhen plans change, your team stays ahead.
- Financial Services & BankingHigh-stakes interactions handled with precision.
- HealthcarePatients reach the right person, the first time.
- GovernmentEvery citizen gets a clear, consistent answer.
- RetailHigh-quality CX regardless of season or staffing.
- Utilities & TelecomsTurn outage anxiety into CX confidence.
02The platform
One platform that runs the conversation — and learns why it happened.
Totalix™ is Version 8 of the Upstream Works platform: a multi-tenant, CRM-embeddable agent workspace — human or AI — that goes live inside your business application in minutes. Four products complete the family.
Totalix™
Five editions, one platform. Every buyer conversation starts with which edition fits how you already run — then you choose how to deploy it.
UWXP
Agentic reasoning and decision intelligence on specialized small language models, with no training on your data.
UW Knowledge & Assist
Real-time agent guidance, plus customer, employee and agent knowledge bases — authored once, served everywhere.
Agents · employees · customersExplore UW Knowledge & Assist →Analytics & reportingUW Insights
Unified, real-time and historical reporting across channels, agents and AI — so you can prove the failure demand is falling.
Across the whole Totalix™ familyExplore UW Insights →Video & co-browseAgentNow
Video engagement and co-browsing for the issues that need to be seen, not described — fewer repeat calls and site visits.
Already in live customer useExplore AgentNow →03Your fit
Five editions. Your deployment.
Pick the edition that matches how you already run, then how you want to deploy it. Deployment is a choice you make on every edition — not a separate product.
Edition
Deployment
Not sure yet? Request a demo and we’ll show you the edition that matches how you run today — or join the waitlist and choose with your onboarding contact.
Totalix CompleteFlagship
A full omnichannel contact center — voice, digital, agentic AI, advanced routing, queuing, agent management, real-time reporting and deep analytics — with no external platform dependencies.
Best for: organizations with no incumbent platform — and teams tired of expensive, inflexible monolithic CCaaS.
Request a demo — Totalix Complete04UWXP — the AI experience layer
Totalix™ runs the conversation. UWXP works out why it happened — and how to stop it recurring.
Routing is solved. Reasoning isn’t.
Up to 60% of the contacts your team handles are avoidable. Failure demand is contact caused by a failure to do something — or do it right — the first time: the most expensive work a contact center does, because it creates no value at all. UWXP reasons over why it happens, inside Totalix™ or beside the platform you already run.
Customers can’t tell what applies to them, so they ask.
Self-service fails mid-task and the customer calls.
Context is lost between teams, so the story starts again.
How much of your volume shouldn’t exist?
Illustrative estimate from your own inputs. See the definition of failure demand.
05The path
No rip-and-replace. Move at the speed of your results.
Coexist
UWXP runs alongside your current contact-center platform, reasoning over real demand from day one.
Displace
Shift more journeys to UWXP-led resolution as the failure-demand numbers prove out — one queue at a time.
Replace
Replace legacy routing when the evidence says you’re ready — not before.
06UW TV
Watch it before you talk to us.
One flagship video a month, tied to something real. Every episode comes with its full transcript on the page.
07Proof
Recognized for innovation in CX.
Sold and delivered through 50+ partners worldwide. Find a partner →
08Trust Center
Security you can check for yourself.
Upstream Works is ISO 27001:2022, SOC 2 and HIPAA compliant. We validate our program through routine penetration testing and third-party audits, and our controls are monitored continuously — so your security review starts with evidence, not a questionnaire.
78 controls across 5 areas, each with its live status. See how we secure your data →
Visit the Upstream Works Trust Center
Every control, its live status and our latest security updates — hosted and monitored on Vanta.
Open the Trust Center (opens in a new tab) ↗09Request a demo
Find out how much of your demand you can make disappear.
Tell us who you are and what you run. We’ll show you Totalix™ and UWXP on your use case, in your CRM, deployed your way.
- A live tenant, not a slide deck
- The engineer who knows your platform
- Or connect with one of our 50+ partners
Want your own Totalix trial tenant from 1 December 2026? Join the waitlist →
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What happens next
- Your request goes straight to the Upstream Works sales lead for your region.
- We’ll contact you within one business day.
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