AI-Powered Human CX & Flexible
Omnichannel Contact Center Solutions
Transform experiences and improve operational efficiency with Upstream Works AI and omnichannel contact center solutions — intelligent, continuous, scalable and enterprise-ready.
AI-Powered Productivity
Boosting agent performance with real-time AI guidance and faster resolutions
Exceptional Personalized CX
Delivering connected engagements that build loyalty across the full CX journey
Years of CX Expertise
Transforming CX with tailored cloud and on-premise contact center solutions
Transform Your Contact Center with Human-AI Omnichannel Engagement
Whether you're optimizing your existing contact center environment, expanding digital channels or advancing AI-driven CX, Upstream Works delivers flexible on-premise and cloud solutions that unify experiences and improve performance — so you can delight customers and scale efficiency.
Upstream Works AI and omnichannel contact center solutions are available on the platform of your choice, including Cisco Finesse, Webex Contact Center, Amazon Connect and our Digital CX solutions.
Request a Demo
AI & Omnichannel Contact Center Solutions
A unified platform built for modern contact centers — from AI orchestration to omnichannel flexibility.
Request a Demo
Boost Agent Productivity with Unified Omnichannel CX
Upstream Works unifies voice, email, chat, messaging, video, co-browse, bots, and business systems into a single agent workspace to improve CX.
Elevate CX with AI Agent Assist
Provide real-time AI Agent guidance, insights and contact center automation to enable faster, accurate and personalized customer experiences.
Streamline Workflows with Seamless Integrations
Seamlessly integrate AI, CRM and business systems in one solution to streamline workflows, automate processes and improve efficiency.
Gain Measurable Outcomes with CX Intelligence
Make smarter, data-driven decisions with Upstream Works advanced analytics, real-time reporting, CX insights, AI performance tracking and operational visibility.
Deploy Flexible Cloud & On-Premise CX Solutions
Our AI omnichannel contact center solutions offer flexible deployment for cloud and on-premise and support Cisco Finesse, Webex Contact Center, Amazon Connect and Digital CX.
Secure, Scalable & Trusted Globally
Our solutions are SOC 2, HIPAA and GDPR compliant, trusted by organizations across industries and support secure and scalable CX modernization for mid-market and enterprise environments.
A Powerful Partner Ecosystem Built for CX Innovation
Together with a global network of leading AI, technology, solution and reseller partners, Upstream Works delivers innovative AI, experience and omnichannel contact center solutions that ensure business success, drive measurable outcomes, and create real, lasting impact.
Our comprehensive solutions empower organizations across industries to accelerate innovation, outpace change and lead with confidence in their digital transformation journey — trusted by leading enterprises worldwide.
Meet our Partners
The Right Solution for Your Industry
When plans change, your team stays ahead.
Real-time AI assist and unified channels give agents everything they need to rebook, reassure, and retain customers before disruptions become complaints.
High-stakes interactions handled with precision.
AI-assisted guidance helps teams resolve complex cases accurately within a compliant workspace that integrates with your existing systems.
Patients reach the right person, the first time.
Unified scheduling, referral routing and care coordination across every channel so clinical teams have real-time insight to deliver empathetic care.
Every citizen gets a clear, consistent answer.
Multilingual omnichannel support helps teams handle high volumes of inquiries across departments without sacrificing accuracy or accessibility.
High-quality CX regardless of season or staffing.
Full customer context across systems is surfaced instantly, so agents can resolve issues faster, and customers never have to repeat themselves.
Turn outage anxiety into CX confidence.
AI-powered omnichannel engagement and instant support absorb inbound spikes so agents can focus on resolution, not volume management.
Explore Resources
AI Strategy Workshop: Design the Future of Your AI & CX Operations
Instant CX: Live Video, Voice, Chat & Human-AI Support in Action
Removing Failure Demand: The Hidden Cost of Customer Friction
Talk to Our AI & CX Experts
Transformative CX and omnichannel solutions, powered by AI and human expertise and built for cloud or on-premise environments.