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\n Flexible AI solutions for on-premise and cloud contact centers to power efficient and effective CX.
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Our latest blog post outlines three practical applications of AI that will improve the agent experience and, in turn, improve CX.
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Upstream Works AgentNow has received a Silver Stevie® Award for Innovation in Customer Service recognizing Customer Service and Contact Center Achievement.
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Upstream Works AgentNow On-Demand Customer Service Solution Recognized for Exceptional Innovation by CUSTOMER Magazine.
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Upstream Works Desktop is a recipient of the Future of Work Agent Experience Award by TMC, a global, integrated media company.
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United Airlines revolutionizes the travel experience with Agent on Demand, powered by Cisco and Upstream Works.
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During the pandemic, video became a must-have communications tool, and it has transformed the way we work.
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Announcing 6.0 | Bot optimization, AI reports, Dashboards, Webex Video CX and Upstream Works on Webex Contact Center (UWW).
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Achieving this certification demonstrates that our solutions ensure enterprise-level security with the highest standards of compliance.
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The Upstream Works desktop integrates with Epic to enable healthcare providers to offer better patient care.