{"id":87079,"date":"2024-07-16T11:39:06","date_gmt":"2024-07-16T18:39:06","guid":{"rendered":"https:\/\/upstreamworks.com\/wp\/?page_id=87079"},"modified":"2024-07-17T13:08:46","modified_gmt":"2024-07-17T20:08:46","slug":"agentnow-on-webex","status":"publish","type":"page","link":"https:\/\/upstreamworks.com\/wp\/products\/agentnow-on-webex","title":{"rendered":"AgentNow on Webex"},"content":{"rendered":"

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Upstream Works AgentNow on Webex
\n<\/span><\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1709578509204{margin-top: -20px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”smartArea”][vc_column][vc_row_inner][vc_column_inner width=”2\/3″][vc_column_text css=””]<\/p>\n

On-Demand CX Across Chat, Voice & Video<\/h2>\n

[\/vc_column_text][vc_column_text css=””]AgentNow provides a fast and convenient way to connect customers with qualified contact center agents while leveraging your existing Webex investments.<\/p>\n

<\/h4>\n

On-Demand CX using Mobile Devices & Kiosks<\/strong><\/h4>\n

Customers can connect using a kiosk or a mobile device, like a smartphone, tablet or laptop, and their choice of chat, voice and video. Agents and customers can seamlessly transition between the channels without breaks in the conversation for streamlined and efficient engagements.<\/p>\n

<\/h4>\n

Real-Time Interactions & Faster Resolutions<\/strong><\/h4>\n

With AgentNow, organizations can quickly tap into on-demand and non-contact center agents to better support surges in customer demand and to supplement on-site customer support capabilities. Better utilization of customer support agents across teams and regions during downtimes and between peak periods increases efficiency and provides a better customer experience.<\/p>\n

<\/h4>\n

Enterprise-Ready AI & Omnichannel Desktop Solutions<\/strong><\/h4>\n

AgentNow is a core feature of Upstream Works on Finesse and Upstream Works on Webex Contact Center omnichannel desktop solutions, which feature collaboration tools, knowledge, omnichannel capabilities, seamless integrations, artificial intelligence (AI), automation, and reporting and analytics. AgentNow also takes advantage of Upstream Works\u2019 AI capabilities, including the AI-powered Agent Assist, which provides real-time guidance with automated conversation summaries, transcriptions, intent, and sentiment.<\/p>\n

AgentNow is available on Upstream Works desktop solutions, including Upstream Works on Finesse<\/u><\/a>, Upstream Works on Webex Contact Center<\/u><\/a>, and a standalone digital-only desktop<\/span><\/a>.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Download to Learn More<\/h2>\n

[\/vc_column_text][vc_raw_html css=”.vc_custom_1721159671212{margin-top: -25px !important;}”]JTNDZGl2JTIwaWQlM0QlMjJNQWZvcm0tNmMwNTc2YTAtMTk3MC00OGZkLTkyNmUtZjcwNDRkNTRmZjI3JTIyJTIwY2xhc3MlM0QlMjJNQWZvcm0lMjIlM0UlMEElMDklM0NzY3JpcHQlMjB0eXBlJTNEJTIydGV4dCUyRmphdmFzY3JpcHQlMjIlMjBzcmMlM0QlMjJodHRwcyUzQSUyRiUyRmZvcm1zLm5ldC1yZXN1bHRzLmlvJTJGZm9ybS1yZW5kZXIuanMlM0ZmaWQlM0Q2YzA1NzZhMC0xOTcwLTQ4ZmQtOTI2ZS1mNzA0NGQ1NGZmMjclMjIlMjBjcm9zc29yaWdpbiUzRCUyMmFub255bW91cyUyMiUzRSUzQyUyRnNjcmlwdCUzRSUwQSUzQyUyRmRpdiUzRQ==[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1720803735957{margin-top: -45px !important;background-image: url(https:\/\/upstreamworks.com\/wp\/wp-content\/uploads\/2017\/07\/gradient_bkg.jpg?id=3506) !important;}”][vc_column width=”2\/3″ css=”.vc_custom_1617200088837{margin-bottom: 50px !important;}”][vc_column_text]<\/p>\n

Contact Us to learn how Upstream Works can help transform your Webex Contact Center.<\/span><\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1617031088242{margin-top: 40px !important;margin-bottom: 40px !important;}”][vc_btn title=”CONTACT US” style=”outline-custom” outline_custom_color=”#ffffff” outline_custom_hover_background=”#ffffff” outline_custom_hover_text=”#0777be” shape=”square” size=”lg” align=”left” css=”” link=”url:https%3A%2F%2Fupstreamworks.com%2Fwp%2Fcontact-us%2F|target:_blank”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row” enable_parallax=”true” parallax_background=”74216″ parallax_style=”classic-fast” css=”.vc_custom_1720812407915{margin-top: -50px !important;padding-right: 0px !important;padding-bottom: 65px !important;padding-left: 0px !important;background-image: url(https:\/\/upstreamworks.com\/wp\/wp-content\/uploads\/2024\/07\/AgentNow-on-Webex-Banner-240712.jpg?id=87093) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”innerbannerArea”][vc_column enable_sticky=”true” sticky_offset=”100″ css=”.vc_custom_1617831582130{margin-top: 100px !important;padding-top: 40px !important;}”][vc_column_text css=”.vc_custom_1720802261903{margin-top: 100px !important;}”] Upstream Works AgentNow on Webex [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1709578509204{margin-top: -20px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”smartArea”][vc_column][vc_row_inner][vc_column_inner width=”2\/3″][vc_column_text css=””] On-Demand CX Across Chat, Voice & Video [\/vc_column_text][vc_column_text css=””]AgentNow provides a fast and convenient way to connect customers with qualified contact center agents while leveraging your existing Webex investments. On-Demand CX using Mobile Devices & Kiosks Customers can connect using a kiosk or a mobile device, like a smartphone, tablet or laptop, and their choice of chat, voice and video. Agents and customers can seamlessly transition between the channels without breaks in the conversation for streamlined and efficient engagements. Real-Time Interactions & Faster Resolutions With AgentNow, organizations can quickly tap into on-demand and non-contact center agents to better support surges in customer demand and to supplement on-site customer support capabilities. Better utilization of customer support agents across teams and regions during downtimes and between peak periods increases efficiency and provides a better customer experience. Enterprise-Ready AI & Omnichannel Desktop Solutions AgentNow is a core feature of Upstream Works on Finesse and Upstream Works on Webex Contact Center omnichannel desktop solutions, which feature collaboration tools, knowledge, omnichannel capabilities, seamless integrations, artificial intelligence (AI), automation, and reporting and analytics. AgentNow also takes advantage of Upstream Works\u2019 AI capabilities, including the AI-powered Agent Assist, which provides real-time guidance with automated conversation summaries, transcriptions, intent, and sentiment. AgentNow is available on Upstream Works desktop solutions, including Upstream Works on Finesse, Upstream Works on Webex Contact Center, and a standalone digital-only desktop.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””] Download to Learn More [\/vc_column_text][vc_raw_html css=”.vc_custom_1721159671212{margin-top: -25px !important;}”]JTNDZGl2JTIwaWQlM0QlMjJNQWZvcm0tNmMwNTc2YTAtMTk3MC00OGZkLTkyNmUtZjcwNDRkNTRmZjI3JTIyJTIwY2xhc3MlM0QlMjJNQWZvcm0lMjIlM0UlMEElMDklM0NzY3JpcHQlMjB0eXBlJTNEJTIydGV4dCUyRmphdmFzY3JpcHQlMjIlMjBzcmMlM0QlMjJodHRwcyUzQSUyRiUyRmZvcm1zLm5ldC1yZXN1bHRzLmlvJTJGZm9ybS1yZW5kZXIuanMlM0ZmaWQlM0Q2YzA1NzZhMC0xOTcwLTQ4ZmQtOTI2ZS1mNzA0NGQ1NGZmMjclMjIlMjBjcm9zc29yaWdpbiUzRCUyMmFub255bW91cyUyMiUzRSUzQyUyRnNjcmlwdCUzRSUwQSUzQyUyRmRpdiUzRQ==[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1720803735957{margin-top: -45px !important;background-image: url(https:\/\/upstreamworks.com\/wp\/wp-content\/uploads\/2017\/07\/gradient_bkg.jpg?id=3506) !important;}”][vc_column width=”2\/3″ css=”.vc_custom_1617200088837{margin-bottom: 50px !important;}”][vc_column_text] Contact Us to learn how Upstream Works can help transform your Webex Contact Center. [\/vc_column_text][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1617031088242{margin-top: 40px !important;margin-bottom: 40px !important;}”][vc_btn title=”CONTACT US” style=”outline-custom” outline_custom_color=”#ffffff” outline_custom_hover_background=”#ffffff” outline_custom_hover_text=”#0777be” shape=”square” size=”lg” align=”left” css=”” link=”url:https%3A%2F%2Fupstreamworks.com%2Fwp%2Fcontact-us%2F|target:_blank”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":23,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template_aboutus.php","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-87079","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nUPSTREAM WORKS AGENTNOW ON WEBEX<\/title>\n<meta name=\"description\" content=\"Upstream Works AgentNow on Azure is now available in Microsoft AppSource and Microsoft Azure Marketplace!\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" 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