{"id":79568,"date":"2022-12-22T09:24:21","date_gmt":"2022-12-22T16:24:21","guid":{"rendered":"https:\/\/upstreamworks.com\/wp\/?page_id=79568"},"modified":"2026-04-10T13:22:41","modified_gmt":"2026-04-10T20:22:41","slug":"security-and-compliance-draft","status":"publish","type":"page","link":"https:\/\/upstreamworks.com\/wp\/platforms\/security-and-compliance","title":{"rendered":"Security and Compliance"},"content":{"rendered":"

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Enterprise-Class Security<\/h2>\n

Upstream Works helps to protect your contact center and customer data with the highest levels of security across applications, systems, assets, and infrastructure. We use best-practice tools, procedures and controls to maximize security, both on-premise and in the cloud.<\/span><\/h3>\n

We regularly engage with third-party security experts for penetration tests to evaluate the security of our system. <\/span>Businesses around the globe rely on Upstream Works to protect their contact center data.<\/span><\/h3>\n

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AWS FTR<\/span><\/h3>\n

Upstream Works cloud solutions follow the AWS FTR framework to protect data and systems.<\/span><\/p>\n

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GDPR<\/span><\/h3>\n

Upstream Works solutions allow users to follow General Data Protection Regulation (GDPR) principles.<\/span><\/p>\n

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HIPAA Compliant <\/span><\/h3>\n

Upstream Works desktop cloud solutions are HIPAA compliant to protect patient data.<\/span><\/p>\n

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SOC 2 Certified <\/span><\/h3>\n

Upstream Works solutions are SOC 2 Type II compliant providing enterprise-level security and protection.<\/span><\/p>\n

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Penetration Testing <\/span><\/h3>\n

Penetration testing is based on OWASP and NIST SP 800-115 security testing.<\/span><\/p>\n

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Upstream Works Data Management and Security<\/h2>\n

Upstream Works provides omnichannel contact center software that is designed to provide an optimal customer experience. It does not store customer profile records itself. However, it does maintain interaction records which identify customers in terms of pertinent information that enables great CX, including channel of contact, reason for the contact, and other information the contact center deems to be useful. The desktop and routing platform can also track repeat contact behaviors and help identify potential fraud.[\/vc_column_text][vc_btn title=”TALK TO OUR EXPERTS” style=”outline-custom” outline_custom_color=”#0777be” outline_custom_hover_background=”#0777be” outline_custom_hover_text=”#ffffff” shape=”square” size=”lg” css=”.vc_custom_1730825399643{padding-bottom: 20px !important;}” link=”url:https%3A%2F%2Fupstreamworks.com%2Fwp%2Fcontact-us%2F|title:Contact%20Us”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1758832520682{background-image: url(https:\/\/upstreamworks.com\/wp\/wp-content\/uploads\/2025\/05\/AN-WebpageImage-Green-250529-scaled.png?id=90308) !important;}”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_row_inner][vc_column_inner width=”2\/3″][vc_column_text css=””]<\/p>\n

Contact us to learn how Upstream Works can help transform your contact center.<\/span><\/h2>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_btn title=”CONTACT US” css=”.vc_custom_1730924829272{padding-top: 30px !important;}” link=”url:https%3A%2F%2Fupstreamworks.com%2Fwp%2Fcontact-us%2F”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row gap=”20″ content_placement=”top” css=”.vc_custom_1671563359099{padding-top: 20px !important;}”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_column_text css=”.vc_custom_1671562259679{padding-bottom: 25px !important;}”] Enterprise-Class Security Upstream Works helps to protect your contact center and customer data with the highest levels of security across applications, systems, assets, and infrastructure. We use best-practice tools, procedures and controls to maximize security, both on-premise and in the cloud. We regularly engage with third-party security experts for penetration tests to evaluate the security of our system. Businesses around the globe rely on Upstream Works to protect their contact center data. [\/vc_column_text][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1671563527844{margin-bottom: 20px !important;border-bottom-width: 20px !important;padding-top: 25px !important;padding-bottom: 50px !important;background-image: url(https:\/\/upstreamworks.com\/wp\/wp-content\/uploads\/2022\/12\/Blue-connectors-scaled.jpg?id=79623) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″ css=”.vc_custom_1671561575050{border-bottom-width: 20px !important;}”][vc_row_inner css=”.vc_custom_1671560461041{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column_inner width=”1\/4″ css=”.vc_custom_1671560652173{padding-right: 20px !important;padding-left: 20px !important;}”][\/vc_column_inner][vc_column_inner width=”1\/4″ css=”.vc_custom_1671560623115{padding-right: 20px !important;padding-left: 20px !important;}”][vc_single_image image=”80794″ img_size=”120×120″ alignment=”center”][vc_column_text css=””] AWS FTR Upstream Works cloud solutions follow the AWS FTR framework to protect data and systems. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_single_image image=”80795″ img_size=”120×120″ alignment=”center”][vc_column_text] GDPR Upstream Works solutions allow users to follow General Data Protection Regulation (GDPR) principles. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1671560461041{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column_inner width=”1\/3″ css=”.vc_custom_1671560652173{padding-right: 20px !important;padding-left: 20px !important;}”][vc_single_image image=”83977″ img_size=”120X120″ alignment=”center”][vc_column_text] HIPAA Compliant Upstream Works desktop cloud solutions are HIPAA compliant to protect patient data. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1671560633684{padding-right: 20px !important;padding-left: 20px !important;}”][vc_single_image image=”80742″ img_size=”120×120″ alignment=”center”][vc_column_text] SOC 2 Certified Upstream Works solutions are SOC 2 Type II compliant providing enterprise-level security and protection. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1671560623115{padding-right: 20px !important;padding-left: 20px !important;}”][vc_single_image image=”80792″ img_size=”120×120″ alignment=”center”][vc_column_text] Penetration Testing Penetration testing is based on OWASP and NIST SP 800-115 security testing. [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row gap=”20″ content_placement=”top”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_row_inner css=”.vc_custom_1671560461041{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column_inner width=”1\/4″ css=”.vc_custom_1671560652173{padding-right: 20px !important;padding-left: 20px !important;}”][vc_single_image image=”79612″ img_size=”Medium” alignment=”right”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text css=”.vc_custom_1671562274282{padding-bottom: 25px !important;}”] Upstream Works Data Management and Security Upstream Works provides omnichannel contact center software that is designed to provide an optimal customer experience. It does not store customer profile records itself. However, it does maintain interaction records which identify customers in terms of pertinent information that enables great CX, including channel of contact, reason for the contact, and other information the contact center deems to be useful. The desktop and routing platform can also track repeat contact behaviors and help identify potential fraud.[\/vc_column_text][vc_btn […]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":73534,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template_pvc2_o.php","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-79568","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nContact Center Compliance<\/title>\n<meta name=\"description\" content=\"Upstream Works helps protect your contact center compliance, security, and customer data with the highest levels of security.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, 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