{"id":76147,"date":"2021-10-07T07:02:08","date_gmt":"2021-10-07T14:02:08","guid":{"rendered":"https:\/\/upstreamworks.com\/wp\/?page_id=76147"},"modified":"2026-01-06T09:33:41","modified_gmt":"2026-01-06T16:33:41","slug":"company-2","status":"publish","type":"page","link":"https:\/\/upstreamworks.com\/wp\/company","title":{"rendered":"Company"},"content":{"rendered":"

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Upstream Works has been a contact center innovator for over 20 years. We work closely with partners and customers to build flexible and strategic solutions to meet evolving customer needs. Upstream Works delivers software that redefines customer experience management, so you can drive long-term business growth.\u00a0<\/span><\/h3>\n

[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”middle” gap=”20″][vc_column_inner width=”1\/3″ css=”.vc_custom_1526320569678{padding-top: 40px !important;padding-right: 40px !important;padding-bottom: 40px !important;padding-left: 40px !important;background-color: #91c76f !important;}”][vc_custom_heading text=”20+” font_container=”tag:p|font_size:65|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1674596405290{padding-bottom: 25px !important;}”][vc_custom_heading text=”Years of Contact Center
\n& Omnichannel Expertise” font_container=”tag:h4|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1526080503836{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #35b5b9 !important;}”][vc_custom_heading text=”65%” font_container=”tag:p|font_size:65|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1526321106304{padding-bottom: 25px !important;}”][vc_custom_heading text=”Features Developed
\nBased on Customer Needs” font_container=”tag:h4|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1526080408348{padding: 20px !important;background-color: #0878be !important;}”][vc_icon type=”entypo” icon_entypo=”entypo-icon entypo-icon-flow-tree” color=”custom” size=”xl” align=”center” css=”.vc_custom_1526324806478{padding-top: 10px !important;}” custom_color=”#ffffff”][vc_custom_heading text=”Collaborative
\nDistribution Partnerships” font_container=”tag:h4|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”middle” gap=”20″][vc_column_inner width=”1\/3″ css=”.vc_custom_1526080460510{padding: 20px !important;background-color: #0878be !important;}”][vc_icon icon_fontawesome=”fa fa-lightbulb-o” color=”custom” size=”xl” align=”center” css=”.vc_custom_1526324447272{padding-top: 10px !important;}” custom_color=”#ffffff”][vc_custom_heading text=”Innovation
\n& Leadership” font_container=”tag:h4|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1526080426300{padding: 20px !important;background-color: #35b5b9 !important;}”][vc_icon icon_fontawesome=”fa fa-globe” color=”custom” size=”xl” align=”center” custom_color=”#ffffff”][vc_custom_heading text=”We’re Global” font_container=”tag:h4|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1526320602080{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #91c76f !important;}”][vc_icon type=”material” icon_material=”vc-material vc-material-extension” color=”custom” size=”xl” align=”center” custom_color=”#ffffff”][vc_custom_heading text=”World-Class
\nTechnology Partnerships” font_container=”tag:h4|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row”][vc_column css=”.vc_custom_1501527816930{padding-top: 40px !important;}”][vc_column_text]<\/p>\n

Delivering Next-Gen Omnichannel CX Engagement Capabilities<\/h2>\n

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Upstream Works provides integrated, omnichannel CX engagement solutions for the entire organization \u2013 with the flexibility to evolve with your changing business needs.<\/h3>\n

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Empowering Your Team<\/h3>\n

A single, intuitive workspace with knowledge management and integration to any business system, agents have everything they need for efficient and effective resolution.<\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”5583″ img_size=”full” alignment=”center”][vc_column_text]<\/p>\n

Optimizing Customer Experiences<\/h3>\n

We connect all channels, interactions and context across your business, providing a holistic view of the customer journey for an effortless, personalized, and proactive CX.<\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”5584″ img_size=”full” alignment=”center”][vc_column_text]<\/p>\n

Better Business Outcomes<\/h3>\n

Our solution powers agent success, improves customer satisfaction and loyalty, and drives efficiencies with actionable insights, reports and analytics across your organization.<\/p>\n

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Meet Our Executive Team<\/span><\/h2>\n

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We\u2019re passionate and dedicated to providing innovative omnichannel solutions that enable organizations and contact centers of all sizes to provide exceptional user experiences.<\/span><\/h3>\n

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Faciemus Quae Dicimus \u2013 We Do What We Say<\/em><\/span><\/h2>\n

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Our Customers<\/h2>\n

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For over 15 years, companies across virtually every industry have been trusting Upstream Works with the transformation of their customer experience: Healthcare, Financial Services, Insurance, Logistics, Business Services, Government, Telecommunications, Education, Utilities, Manufacturing, Retail, and Technology.<\/h3>\n

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Our Partners<\/h2>\n

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Upstream Works partners with world-class technology leaders including Amazon, Cisco\u00ae, Microsoft, Oracle and SAP to develop and deliver superior omnichannel contact center solutions.<\/h3>\n

[\/vc_column_text][vc_single_image image=”89252″ img_size=”570×96″ alignment=”center” css=””][vc_column_text]<\/p>\n

We work collaboratively with a variety of partners around the globe to meet the needs of organizations with flexible and comprehensive solutions. Our solution partners include consultants, value-added resellers, and system integrators.<\/h3>\n

[\/vc_column_text][vc_btn title=”SEE OUR PARTNER LISTING” style=”outline-custom” outline_custom_color=”#0777be” outline_custom_hover_background=”#0777be” outline_custom_hover_text=”#ffffff” shape=”square” size=”lg” align=”center” css_animation=”top-to-bottom” css=”.vc_custom_1720796211848{margin-bottom: 45px !important;}” link=”url:%2Fpartners%2F|||”][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” css=”.vc_custom_1525805181416{margin-bottom: 20px !important;background-image: url(https:\/\/upstreamworks.com\/wp\/wp-content\/uploads\/2016\/08\/gradient_bkg.jpg?id=1065) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”2\/3″][vc_column_text css=””]<\/p>\n

At Upstream Works, we\u2019re redefining the customer experience- for you, your customers, for all of us.<\/span><\/h1>\n

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[vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1526325031112{margin-top: 20px !important;}”][vc_column][vc_column_text css=”.vc_custom_1674596679236{padding-right: 100px !important;padding-bottom: 20px !important;padding-left: 100px !important;}”] Upstream Works has been a contact center innovator for over 20 years. We work closely with partners and customers to build flexible and strategic solutions to meet evolving customer needs. Upstream Works delivers software that redefines customer experience management, so you can drive long-term business growth.\u00a0 [\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”middle” gap=”20″][vc_column_inner width=”1\/3″ css=”.vc_custom_1526320569678{padding-top: 40px !important;padding-right: 40px !important;padding-bottom: 40px !important;padding-left: 40px !important;background-color: #91c76f !important;}”][vc_custom_heading text=”20+” font_container=”tag:p|font_size:65|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1674596405290{padding-bottom: 25px !important;}”][vc_custom_heading text=”Years of Contact Center & Omnichannel Expertise” font_container=”tag:h4|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1526080503836{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #35b5b9 !important;}”][vc_custom_heading text=”65%” font_container=”tag:p|font_size:65|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1526321106304{padding-bottom: 25px !important;}”][vc_custom_heading text=”Features Developed Based on Customer Needs” font_container=”tag:h4|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1526080408348{padding: 20px !important;background-color: #0878be !important;}”][vc_icon type=”entypo” icon_entypo=”entypo-icon entypo-icon-flow-tree” color=”custom” size=”xl” align=”center” css=”.vc_custom_1526324806478{padding-top: 10px !important;}” custom_color=”#ffffff”][vc_custom_heading text=”Collaborative Distribution Partnerships” font_container=”tag:h4|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”middle” gap=”20″][vc_column_inner width=”1\/3″ css=”.vc_custom_1526080460510{padding: 20px !important;background-color: #0878be !important;}”][vc_icon icon_fontawesome=”fa fa-lightbulb-o” color=”custom” size=”xl” align=”center” css=”.vc_custom_1526324447272{padding-top: 10px !important;}” custom_color=”#ffffff”][vc_custom_heading text=”Innovation & Leadership” font_container=”tag:h4|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1526080426300{padding: 20px !important;background-color: #35b5b9 !important;}”][vc_icon icon_fontawesome=”fa fa-globe” color=”custom” size=”xl” align=”center” custom_color=”#ffffff”][vc_custom_heading text=”We’re Global” font_container=”tag:h4|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1526320602080{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #91c76f !important;}”][vc_icon type=”material” icon_material=”vc-material vc-material-extension” color=”custom” size=”xl” align=”center” custom_color=”#ffffff”][vc_custom_heading text=”World-Class Technology Partnerships” font_container=”tag:h4|text_align:center|color:%23ffffff” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row”][vc_column css=”.vc_custom_1501527816930{padding-top: 40px !important;}”][vc_column_text] Delivering Next-Gen Omnichannel CX Engagement Capabilities [\/vc_column_text][vc_separator color=”green” border_width=”2″ el_width=”10″][vc_column_text css=”.vc_custom_1526392060553{padding-right: 20px !important;padding-left: 20px !important;}”] Upstream Works provides integrated, omnichannel CX engagement solutions for the entire organization \u2013 with the flexibility to evolve with your changing business needs. [\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/3″][vc_single_image image=”5582″ img_size=”full”][vc_column_text] Empowering Your Team A single, intuitive workspace with knowledge management and integration to any business system, agents have everything they need for efficient and effective resolution. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”5583″ img_size=”full” alignment=”center”][vc_column_text] Optimizing Customer Experiences We connect all channels, interactions and context across your business, providing a holistic view of the customer journey for an effortless, personalized, and proactive CX. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”5584″ img_size=”full” alignment=”center”][vc_column_text] Better Business Outcomes Our solution powers agent success, improves customer satisfaction and loyalty, and drives efficiencies with actionable insights, reports and analytics across your organization. [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” css=”.vc_custom_1526320319852{margin-top: 20px !important;margin-bottom: 20px !important;background-color: #0878be !important;}”][vc_column width=”1\/6″ offset=”vc_col-lg-offset-0 vc_col-xs-12″][\/vc_column][vc_column width=”2\/3″][vc_column_text] […]<\/p>\n","protected":false},"author":23,"featured_media":0,"parent":5352,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"template_aboutus.php","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-76147","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nAI & Omnichannel Contact Center & CX 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