{"version":"1.0","provider_name":"staging","provider_url":"https:\/\/upstreamworks.com\/wp","title":"The Power of Empowerment: Agents and CX -","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"7pRFCCH3Og\"><a href=\"https:\/\/upstreamworks.com\/wp\/the-power-of-empowerment-agents-and-cx\/\">The Power of Empowerment: Agents and CX<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/upstreamworks.com\/wp\/the-power-of-empowerment-agents-and-cx\/embed\/#?secret=7pRFCCH3Og\" width=\"600\" height=\"338\" title=\"&#8220;The Power of Empowerment: Agents and CX&#8221; &#8212; staging\" data-secret=\"7pRFCCH3Og\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/upstreamworks.com\/wp\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/upstreamworks.com\/wp\/wp-content\/uploads\/2020\/01\/agentempowerment_380x320.png","thumbnail_width":380,"thumbnail_height":320,"description":"So far, this series has addressed the impact of digital transformation and the importance of personalization as key contact center trends to follow in 2020. That\u2019s a lot of ground to cover, but these are the core building blocks for delivering a great customer experience \u2013 CX \u2013 all the time. While that level of customer support may only seem aspirational, it\u2019s actually quite achievable when you deploy the right technologies to drive the right outcomes."}