{"version":"1.0","provider_name":"staging","provider_url":"https:\/\/upstreamworks.com\/wp","title":"Digital Workforce Transformation in the Cisco Contact Center","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"3QVAchhfbs\"><a href=\"https:\/\/upstreamworks.com\/wp\/digital-transformation\/\">Podcast &#8211; Digital Workforce Transformation in the Cisco Contact Center<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/upstreamworks.com\/wp\/digital-transformation\/embed\/#?secret=3QVAchhfbs\" width=\"600\" height=\"338\" title=\"&#8220;Podcast &#8211; Digital Workforce Transformation in the Cisco Contact Center&#8221; &#8212; staging\" data-secret=\"3QVAchhfbs\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/upstreamworks.com\/wp\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"[vc_row][vc_column][vc_column_text] Podcast &#8211; Digital Workforce Transformation in the Cisco Contact Center [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_raw_html]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[\/vc_raw_html][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text]Customer Expectations continue to rise, and organizations need to differentiate themselves by increasing customer satisfaction and loyalty \u2013 all while improving operational efficiency and business outcomes. In this podcast Rob McDougall of Upstream Works discusses how a successful approach to digital workforce transformation must balance agent optimization tools with customer care.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1560783614558{margin-top: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1560783628023{margin-top: -20px !important;}&#8221;] At Upstream Works, we\u2019re redefining the customer experience \u2013 for you, your customers, for all of us.\u00a0 [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_btn title=&#8221;CONTACT US TO LEARN MORE&#8221; style=&#8221;outline&#8221; shape=&#8221;square&#8221; color=&#8221;primary&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fupstreamworks.com%2Fwp%2Fabout-us%2Fcontact-us%2F|||&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]"}