1.0staginghttps://upstreamworks.com/wprich600338<blockquote class="wp-embedded-content" data-secret="4OLuivLK1U"><a href="https://upstreamworks.com/wp/upstream-works-announces-partnership-with-italtel/">Upstream Works Announces Partnership with Italtel</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://upstreamworks.com/wp/upstream-works-announces-partnership-with-italtel/embed/#?secret=4OLuivLK1U" width="600" height="338" title="“Upstream Works Announces Partnership with Italtel” — staging" data-secret="4OLuivLK1U" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://upstreamworks.com/wp/wp-includes/js/wp-embed.min.js /* ]]> */ </script> https://upstreamworks.com/wp/wp-content/uploads/2020/05/italtelpartnership300x200F.png300200Upstream Works and Italtel Spain join forces to accelerate digital transformation for contact centers Woodbridge, Ontario, May 27, 2020 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, is announcing a new partnership with Italtel Spain, a provider of end-to-end information and communication technology. The partnership makes it easier and faster to deploy best-in-class integrated customer engagement solutions for customer service excellence. Upstream Works delivers enhanced omnichannel solutions for Cisco contact centers and specializes in improving engagements for both customers and agents across the customer journey. Upstream Works for Finesse (UWF) provides a flexible and extensible solution that enables organizations of all sizes to accelerate digital transformation and gain operational efficiencies. UWF empowers agents with a full-featured desktop, real-time interaction data and streamlined workflows, ensuring customers have a seamless, consistent and personalized experience across all channels. “We are pleased to partner with Italtel to jointly deliver omnichannel solutions that allow clients to realize the true value of a connected experience,” said Rob McDougall, CEO of Upstream Works. “In our current climate, it is more important than ever for contact centers to have the flexibility to adapt to changing business needs. Together with Italtel, we’re making it easier for organizations to optimize productivity with the flexibility to work remotely, manage in real-time and personalize the customer experience across all channels.” During this time of uncertainty, contact centers are experiencing high volumes of customer interactions daily. Upstream Works and Italtel have the expertise and depth of operational experience to deliver varied and integrated technology solutions that enable businesses to meet customer experience expectations and improve business outcomes. “Our new partnership with Upstream Works is part of Italtel’s strategic efforts to provide best-in-class customer experience solutions. In the past, these efforts have garnered the highest level of certifications from Cisco, who has been one of our key partners for more than 20 years,” said Félix Luna Castro, General Manager of Italtel Spain and Portugal. “Upstream Works plays a fundamental strategic role in the Cisco partner ecosystem and we are excited to work together to further the reach of our combined […]