EXPERIENCE UPSTREAM WORKS DESKTOP FOR DIGITAL WORKERS

The Upstream Works Desktop (UWD) seamlessly connects the customer journey across all digital channels, including email, web chat, messaging, social, bots and more. Transform and simplify operations with full transparency, process automation and actionable insights for great CX. Discover all the ways UWD empowers digital workers in the contact center, front office and back office

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[evc_icon_list][evc_icon_list_item icon_library=”openiconic” text=”An enhanced Desktop designed for Digital Workers” icon_openiconic=”vc-oi vc-oi-dial” icon_color=”#0777be”][evc_icon_list_item icon_library=”openiconic” text=”A unified view of all CX interactions, tasks and cases” icon_openiconic=”vc-oi vc-oi-dial” icon_color=”#0777be”][evc_icon_list_item icon_library=”openiconic” text=”Easy access to data and follow up tasks” icon_openiconic=”vc-oi vc-oi-dial” icon_color=”#0777be”][evc_icon_list_item icon_library=”openiconic” text=”Digital channel flexibility, including email, web chat, messaging, social, and more” icon_openiconic=”vc-oi vc-oi-dial” icon_color=”#0777be”][evc_icon_list_item icon_library=”openiconic” text=”Team communication and collaboration tools” icon_openiconic=”vc-oi vc-oi-dial” icon_color=”#0777be”][evc_icon_list_item icon_library=”openiconic” text=”Upstream Works Assist knowledge management” icon_openiconic=”vc-oi vc-oi-dial” icon_color=”#0777be”][evc_icon_list_item icon_library=”openiconic” text=”Seamless integration with multiple business apps and CRMs” icon_openiconic=”vc-oi vc-oi-dial” icon_color=”#0777be”][/evc_icon_list]

Discover all the ways the Upstream Works Desktop empowers digital workers in the contact center and back office to unify customer interactions across the entire enterprise.