Upstream Works Whitepapers and Reports
Strategic Insight Series
The Power of AI: The Roles AI & Solution Flexibility Play in Creating Seamless Customer Experiences
Presented by J Arnold & Associates, this Strategic Insight Series report explores the roles AI application integrations and solution flexibility have in supporting digital transformation, extracting data and insights, and creating a seamless customer experience. As customer needs continue to change, contact centers are challenged with adapting; AI and solution flexibility enable an integrated framework that improves interactions for both agents and customers.
This Strategic Insight Series report covers:
- The challenge of meting today’s customer expectations
- Utilizing multiple AI application integrations to fulfill multiple needs
- Why solution flexibility matters
- The rationale for integrations and the role of AI
