Strategic Insight Series
Part 1 of 3: Pandemic Implications for CX
and the Contact Center
As contact centers prepare for 2021, it’s important to consider how COVID-19 has changed day-to-day operations and how customers interact with businesses. In the first of a three-part series, we explore how the pandemic has impacted CX and the contact center.
This report includes:
- How customer expectations have changed
- The impact COVID-19 has had on contact centers
- New drivers of CX success