Top 20 Innovative AI Solution Providers in 2023
Upstream Works Recognized by Enterprise Viewpoint as One of the Top 20 Innovative AI Solution Providers in 2023
Upstream Works optimizes and operationalizes AI in the contact center to improve agent and customer experiences.
WOODBRIDGE, ONTARIO (April 27, 2023) –Upstream Works, a provider of agent-first omnichannel contact center desktop solutions, has been recognized by Enterprise Viewpoint, a leading business and technology magazine, as one of the Top 20 Innovative AI Solution Providers in 2023.
Upstream Works provides flexible omnichannel contact center desktop solutions that support digital transformation, innovation, business growth, and enable contact centers to operationalize AI while leveraging existing systems and investments. Powerful AI application integration capabilities allow contact centers to integrate with multiple AI applications to fulfill multiple needs, such as intelligent agent assistance, customer self-service, conversational AI channels, and automation. Upstream Works also provides AI and bot reports and analytics that enable contact centers to optimize their AI effectiveness with performance metrics.
“We are happy to be recognized by Enterprise Viewpoint as one of the most promising AI Solution Providers in 2023,” said Rob McDougall, CEO, Upstream Works. “Our focus is to optimize and operationalize AI so that it can be used easily and consistently by contact center agents and provide real business value. As most AI requires integration and may interface with an agent, Upstream Works is a necessary component of AI implementation that involves any type of agent and AI interaction.”
The selection process for the “Top 20 Innovative AI Solution Providers” was based on a combination of factors, including the company’s technology, innovation, market potential, and impact. The list was curated by a panel of industry experts and leaders who closely watch AI innovations and trends.
“We are pleased to recognize Upstream Works as one of the Top 20 AI innovators in 2023,” said Edward John, Managing Editor, Enterprise Viewpoint. “Their platform has the potential to revolutionize customer engagement by integrating AI with a single agent desktop and a Virtual Agent Portal. It provides real-time agent assistance, and with data that can be used to both direct and report on AI.”
About Upstream Works | www.upstreamworks.com
Upstream Works provides enterprise-ready omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible, agent-first desktop solutions support digital transformation, innovation, and business growth, and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For over 20 years, Upstream Works has helped companies around the world and across industries improve operational efficiency, agent effectiveness, customer experience and business outcomes.
About Enterprise Viewpoint
Enterprise Viewpoint is a business-oriented website that provides news, insights, and analysis on various industries, such as technology, healthcare, finance, and marketing. The website features a variety of articles, including industry trends, product reviews, and interviews with business leaders. For more information, news, and perspectives from Enterprise Viewpoint, please visit their website at https://enterpriseviewpoint.com/
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For more information, contact:
Janice Keay
VP, Marketing, Upstream Works Software