Upstream Works Receives Global Excellence Award for Contact Center Innovation
Upstream Works Named Best Contact Center Software Provider – Canada
WOODBRIDGE, ONTARIO (January 28, 2025) – Upstream Works, a provider of advanced AI and omnichannel contact center solutions, has been recognized as the Best Contact Center Software Provider in Canada by Acquisition International’s 2025 Global Excellence Awards. The AI Global Excellence Awards celebrate innovative companies driving change and excelling in their respective industries.
Upstream Works provides enterprise-ready AI and omnichannel contact center solutions tailored for the most demanding and complex environments. The advanced agent desktop features integration, customization and innovation capabilities that optimize efficiency, agent productivity and customer interactions. The desktop solution also includes the Upstream Works Omni AI Hub, which features a centralized framework and suite of AI orchestration capabilities that allow on-premise and cloud contact centers to operationalize their choice of AI, including Upstream Works native AI models and third-party AI providers, accelerate innovation, and enable contact center automation, real-time agent assistance and exceptional customer experiences.
Rob McDougall, CEO of Upstream Works, said:
“We appreciate the recognition from the AI Global Excellence Awards. At Upstream Works, we are dedicated to delivering innovative, tailored contact center solutions that enhance both agent performance and customer experiences and drive meaningful outcomes for our clients. Thank you, Acquisition International, for this acknowledgment.”
Learn more about the award here.
About Upstream Works | www.upstreamworks.com
Upstream Works provides enterprise-ready AI and omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible, agent-first desktop solutions support digital transformation, innovation, and business growth and enable on-premise and cloud contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For over 20 years, Upstream Works has helped companies worldwide and across industries improve operational efficiency, agent effectiveness, customer experience, and business outcomes.
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