Upstream Works Training for Clients and Partners

Join us for a 30-minute webinar on how businesses can enhance customer interactions with AgentNow, enabling seamless conversations across chat, voice, and video. Discover how AgentNow fosters real-time human connections, accelerates issue resolution, and boosts customer satisfaction.

Key Takeaways:

1. Optimize customer experiences with smooth transitions between chat, voice and video for uninterrupted conversations.

2. Enable face-to-face video conversations to improve resolution time and customer satisfaction through enhanced engagement.

3. Personalize engagements with humanized conversations and an effective support strategy.

See AgentNow in action with a live demonstration and learn how to create a more personalized and efficient support experience.

Attention all supervisors! In this 30-minute power-packed session, you’ll learn how to supercharge your team’s email management.

Here’s what you’ll take away:

1. Leverage the bulk email reply feature to quickly respond to multiple emails in the queue, boosting efficiency across your team.

2. Master the email review feature, enabling automatic email routing to supervisors for final approval or allowing agents to request colleague reviews before sending emails to customers.

3. Enhance communication and quality assurance by implementing review workflows that ensure every customer interaction is polished and professional.

Join us to discover how these cutting-edge Email features can streamline your processes, improve team collaboration, and ensure top-notch customer service.