Upstream Works Support
Focus on Your Customers and Leave the Technology to Us
Upstream Works Customer Support Portal
Our team of professionals are ready to answer your questions and help with your technical issues.
Login to the Upstream Works Customer Support Portal or contact us via phone during regular business hours (M-F, 9am-5pm).
Or Contact Support
North America: 1.800.808.5220 x 1 | 905.660.0969 x 1
United Kingdom: +44 1225 617274 x 1
Your Extended Support Team
Our friendly, helpful, knowledgeable team can help with any questions you may have.
We work with you and with third-party vendors to resolve issues quickly, efficiently, and painlessly.
Customer Success
Our Customer success team takes a best practice solutions approach to implementation, agent and supervisor training, and continuous value to ensure success. As your needs change and grow, our team remains engaged, helping you receive the greatest value from your Upstream Works on Finesse solution – across all your lines of business.
Training
Training is a key component to ensuring successful adoption and full benefit of all the features that Upstream Works has to offer. We offer a variety of courses in various formats.
Consulting
From initial workflow design to rapid deployment, we’re here to ensure your solution meets your needs – today and in the future.
UpKeep Support
With the UpKeep Customer Support program you’re always up-to date and have direct access to our Technical Support team 24×7. We’re here to help with any questions you may have from implementation to ongoing maintenance, software upgrades, technical consulting, refreshers on feature use, and anything else that’s needed to keep Upstream Works on Finesse delivering for you.
Evergreen Software
Keep up-to-date with software maintenance and continuous software upgrades as they are developed and made available.
Test Systems
When you purchase a maintenance agreement you will also receive agent test licenses. Your test license will allow you to make changes, enhance your system, conduct training and more.
Ongoing Care for Your System
As your business needs change, we’re here to support you. With ongoing care for your solution, we’ll work with you to ensure that your system is evolving right along with your goals.