This AI-generated podcast discusses the merits of AI and omnichannel capabilities in the contact center. Being that both speakers are AI, you might hear some goofs that don’t quite make sense, but it’s all part of the fun of AI! Take a listen to hear how Upstream Works can help transform contact centers with true omnichannel solutions, advanced AI capabilities and a unified agent desktop.

This podcast episode covers:

• Why omnichannel is vital in the contact center
• The best uses of AI in the contact center
• The importance of a unified desktop solution