Organizations that collaborate and share information reap the benefits of an improved CX, greater resource optimization, and increased first contact resolution. Leverage Knowledge Management to increase efficiencies and transform the customer and agent experience.
Enhance your omnichannel contact center with Upstream Works Assist Knowledge Management. Powerful out-of-the-box features provide contextual knowledge and guidance, improving customer and agent engagement on all channels and providing ease of knowledge management.
Delivering on the omnichannel promise means ensuring a singularly exceptional customer experience, including when that customer is using self-service.
Give your customers the convenience of being able to answer their own questions and let agents focus on more mission critical issues.
Agents and knowledge workers need an easy way to retrieve precise, consistent content on-demand across all channels.
As part of the UWF agent desktop, Expert Assist empowers agents to quickly and expertly resolve issues for a great CX.
With Upstream Works Assist native knowledge management, organizations can eliminate information silos, improve efficiencies, and reduce average handling time.
It offers maximum solution flexibility, with support for migrating other knowledge repositories and actionable reports for fine tuning the knowledge base.