Podcast – Integration is Key to Optimizing CX for Cisco Contact Centers

Upstream Works President and CEO Rob McDougall discusses with Doug Green of Telecom Reseller, strategies for how to integrate the key databases, channels, and applications that are core to designing and executing a customer experience strategy that is both achievable and drives real business value.  Learn how Upstream Works for Finesse can help with its API Integration Model that enables solution flexibility and customized integrations.