Speaker:
Rob is a contact center innovator with a passion for simplifying and improving the agent experience. During the Innovate Tour, he will highlight how Cisco contact centers can utilize AI application integrations to support agents and transform CX while innovating with digital transformation.
In the Innovate Tour Virtual Session, we discuss:
- Separating AI hype from reality
- Best use cases for AI applications in the contact center
- Addressing staffing woes with agnostic AI
- Opportunities for AI, including Amazon Lex, Google Dialogflow, Microsoft AI, and IBM Watson
- Achieving cloud migration flexibility while protecting investments
- Transforming CX with AI