Demo Spotlight: Reporting and Analytics for Actionable Insights
Learn all about the Upstream Works Reporting and Analytics capabilities – get actionable insights and empower contact center leadership to make data-driven decisions.
Upstream Works for Finesse (UWF) has comprehensive, out-of-the-box reporting for all channels. Streamline processes and improve overall CX with performance analytics. Leverage UWF data to get better visibility and real-time management of agents, teams and tasks.