Customer Stories

Highlighting Customer and Partner Success with Upstream Works

United Airlines

United Airlines Unveils ‘Agent on Demand’ a New Customer Service Experience

Watch this mini-interview to hear from our speakers, Rob Bence, Director, Digital Technology, Airports (Global), United Airlines and Jeff Palmer, CRO, Upstream Works.

Paychex

Leading HR, Payroll, and Benefits Solutions Provider Transforms Customer Care

Paychex realizes the power of data-driven omnichannel solution

Mitchell 1

Premium Automotive Software Provider Differentiates Itself with Exceptional CX

Mitchell 1 provides software, repair information, and marketing services for the automotive aftermarket, medium truck, and heavy truck industries.

Origami Owl

Online Retailer Improves its CX and Realizes Dramatic Growth

Origami Owl drastically improves the customer experience across channels with Upstream Works

Healthcare Services

Health Insurance Provider Gains Visibility, Improving Service Across Channels

Enhanced agent and member experience through actionable analytics

Financial Services

Progressive Credit Union Personalizes Banking Services through Integrations

Financial institution improves efficiency and service levels across all channels

Telecom

Large Telecom Provider Eliminates Silos and Improves Communications Across the Organization

Large telecom provider eliminates silos and improves communications across the organization

Products

All Products
Agent Desktop
AgentNow
AgentNow on Azure
AgentNow on Webex
Supervisor Desktop
Digital Desktop
AI & Automation Solutions
AI Ecosystem
Omni AI Hub
Application Integrations
Assist Knowledge
Omnichannel CX
Reports & Analytics

Solutions

All Platforms
Amazon Connect
Cisco Enterprise
Digital Solutions
Webex Contact Center
Healthcare Solutions
Security & Compliance

Resources

All Resources
Blog
Customer Stories
Demos & Videos
Events
Glossary
Podcasts
Reports & Insights
Roles
Webinars

Support

Support & Services
Product Activation
Professional Services
Training

Partners

All Partners
Become A Partner

About Us

Company
Contact us
Awards
Leadership
News
Careers
Privacy Statement

Company
Contact us
Awards
Leadership
News
Careers
Privacy Statement