UPSTREAM WORKS OMNICHANNEL INNOVATION AND LEADERSHIP
We’re passionate about creating solutions that help organizations exceed their customer experience goals.
20+
Years of Contact Center
& Omnichannel Expertise
65%
Features Developed
Based on Customer Needs
Collaborative
Distribution Partnerships
Innovation
& Leadership
We're Global
World-Class
Technology Partnerships
Delivering Next-Gen Omnichannel CX Engagement Capabilities
Upstream Works provides integrated, omnichannel CX engagement solutions for the entire organization – with the flexibility to evolve with your changing business needs.
Empowering Your Team
A single, intuitive workspace with knowledge management and integration to any business system, agents have everything they need for efficient and effective resolution.
Optimizing Customer Experiences
We connect all channels, interactions and context across your business, providing a holistic view of the customer journey for an effortless, personalized, and proactive CX.
Better Business Outcomes
Our solution powers agent success, improves customer satisfaction and loyalty, and drives efficiencies with actionable insights, reports and analytics across your organization.
Meet Our Executive Team
We’re passionate and dedicated to providing innovative omnichannel solutions that enable organizations and contact centers of all sizes to provide exceptional user experiences.
Faciemus Quae Dicimus – We Do What We Say
Our Customers
For over 15 years, companies across virtually every industry have been trusting Upstream Works with the transformation of their customer experience: Healthcare, Financial Services, Insurance, Logistics, Business Services, Government, Telecommunications, Education, Utilities, Manufacturing, Retail, and Technology.
Our Partners
Upstream Works partners with world-class technology leaders including Cisco®, Microsoft, Oracle, and SAP to develop and deliver superior omnichannel contact center solutions.
