Knowledge Management That Empowers Your Agents and Customers

Upstream Works Assist knowledge management can help take your CX to the next level. Contact centers with Upstream Works for Finesse (UWF) or Upstream Works Desktop (UWD) benefit from Assist with a centralized knowledge base, contextual guidance, AI and super-fast search for efficient resolutions.

Knowledge Management That Empowers Your Agents and Customers

At Upstream Works, we’re redefining the customer experience – for you, your customers, for all of us.