Our CEO, Rob McDougall, explores the merits of on-premise solutions for complex enterprise contact centers and why cloud isn't always the answer.
Discover how to reduce AI complexity while enhancing CX with a balanced approach in part two of our AI Revolution series.
Bucher + Suter and Upstream Works announce a partnership to expand omnichannel options to their private cloud contact center clients.
This post is a summary of Upstream Works CEO, Rob McDougall's talk at Fall ’24 AI/COMM titled The AI Revolution in CX.
Explore three key questions that leaders must address for successful implementation of AI in contact centers.
Flexible AI solutions for on-premise and cloud contact centers to power efficient and effective CX.
Upstream Works AgentNow has received a Silver Stevie® Award for Innovation in Customer Service recognizing Customer Service and Contact Center Achievement.
Upstream Works AgentNow On-Demand Customer Service Solution Recognized for Exceptional Innovation by CUSTOMER Magazine.
United Airlines revolutionizes the travel experience with Agent on Demand, powered by Cisco and Upstream Works.
During the pandemic, video became a must-have communications tool, and it has transformed the way we work.
Announcing 6.0 | Bot optimization, AI reports, Dashboards, Webex Video CX and Upstream Works on Webex Contact Center (UWW).
Achieving this certification demonstrates that our solutions ensure enterprise-level security with the highest standards of compliance.
