2024 CUSTOMER Magazine Product of the Year Award
Upstream Works AgentNow On-Demand Customer Service Solution Recognized for Exceptional Innovation
AgentNow receives the 2024 CUSTOMER Magazine Product of the Year Award
WOODBRIDGE, ONTARIO (April 2, 2024) — Upstream Works, an omnichannel contact center solutions company, announced today that its on-demand customer service solution, AgentNow has been named a 2024 CUSTOMER Product of the Year Award winner by TMC, a global, integrated media company.
Upstream Works AgentNow enables organizations to provide on-demand customer service via a mix of video, voice and chat, and leverage their existing unified communications platforms, including Webex and Microsoft Azure Communication Services (ACS). Customers can connect with contact center agents for support by scanning a QR code or visiting a webpage on a mobile device. With AgentNow, agents and customers can seamlessly transition between video, voice and chat, and form human connections while solving issues quickly and efficiently.
“AgentNow innovates the customer experience with on-demand service that enables real-time, face-to-face interactions and seamless conversations,” said Rob McDougall, CEO of Upstream Works. “United Airlines is already using AgentNow to power their Agent On Demand service, allowing in-airport customers to quickly access remote gate agents for support by using a smartphone and scanning a QR code at the airport. Thank you to CUSTOMER and TMC for the recognition.”
The 2024 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Upstream Works with a 2024 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its AgentNow solution has proven deserving of this elite status and I look forward to continued innovation from Upstream Works in 2024 and beyond.”
About Upstream Works | www.upstreamworks.com
Upstream Works provides enterprise-ready omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible, agent-first desktop solutions support digital transformation, innovation, and business growth, and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For over 20 years, Upstream Works has helped companies around the world and across industries improve operational efficiency, agent effectiveness, customer experience, and business outcomes. www.upstreamworks.com.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
About TMC
Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.
In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.
Our live events, including the ITEXPO #TECHSUPERSHOW, offer unparalleled visibility and sales prospects for all participants. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.
In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.
TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing success.
To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.
###
Upstream Works Contact:
Escalate PR for Upstream Works
TMC Contact
Michelle Connolly
Senior Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com