Explore three key questions that leaders must address for successful implementation of AI in contact centers.
Join us on Oct. 17, 2024 to explore our advanced AI and automation capabilities and see a demo of Omni AI Hub.
Flexible AI solutions for on-premise and cloud contact centers to power efficient and effective CX.
Our latest blog post outlines three practical applications of AI that will improve the agent experience and, in turn, improve CX.
Upstream Works AgentNow has received a Silver Stevie® Award for Innovation in Customer Service recognizing Customer Service and Contact Center Achievement.
Upstream Works AgentNow On-Demand Customer Service Solution Recognized for Exceptional Innovation by CUSTOMER Magazine.
Upstream Works Desktop is a recipient of the Future of Work Agent Experience Award by TMC, a global, integrated media company.
United Airlines revolutionizes the travel experience with Agent on Demand, powered by Cisco and Upstream Works.
During the pandemic, video became a must-have communications tool, and it has transformed the way we work.
Announcing 6.0 | Bot optimization, AI reports, Dashboards, Webex Video CX and Upstream Works on Webex Contact Center (UWW).
Achieving this certification demonstrates that our solutions ensure enterprise-level security with the highest standards of compliance.
The Upstream Works desktop integrates with Epic to enable healthcare providers to offer better patient care.
